Legal Documents

Master Terms of Service

These Master Terms of Service govern your use of the LinkXG platform and related services provided by Striped Hare Ltd.

1. Definitions

Platform means the LinkXG web application and related services.

Contributor means a Customer who uploads or shares Product Data through the Platform.

Consumer means a Customer who accesses Product Data shared by Contributors.

Product Data means data relating to products, materials, components or services uploaded to or processed through the Platform.

2. Disclaimers

The Platform is provided "as is" without warranties of any kind, whether express, implied or statutory. LinkXG does not warrant that Product Data is accurate, complete, current or fit for any particular purpose.

Nothing on the Platform constitutes certification, assurance, audit opinion or endorsement by LinkXG of any Product Data, supplier, product, claim or representation.

LinkXG does not provide legal, regulatory or compliance advice. Use of the Platform does not guarantee compliance with any law, regulation or standard.

3. Data Ownership and Intellectual Property

Contributors retain ownership of Product Data they upload to the Platform. By uploading Product Data, Contributors grant LinkXG a limited licence to host, process, display and transmit that data as necessary to operate the Platform.

Access to Product Data does not transfer ownership or confer any licence beyond the limited right to use the data for internal business purposes.

4. Availability and Support

LinkXG will use commercially reasonable efforts to make the Platform available in accordance with its standard operating practices. The Platform is provided on an as-available basis and may be subject to planned maintenance, updates or unplanned interruptions.

Support services, if any, are provided in accordance with the applicable Subscription Plan.

5. Limitation of Liability

To the fullest extent permitted by law, LinkXG's total liability arising out of or in connection with this Agreement shall not exceed the fees paid by the Customer in the twelve months preceding the claim.

LinkXG shall not be liable for any indirect, incidental, special, consequential or punitive damages.

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Scotland. The courts of Scotland shall have exclusive jurisdiction.

Privacy Notice

This Privacy Notice explains how LinkXG collects and uses personal data when individuals interact with our websites, platform and services.

LinkXG is a business-to-business platform. Most data processed on the platform relates to organisations and products rather than individuals.

Who We Are

LinkXG is operated by Striped Hare Ltd, a company registered in Scotland (company number SC869047).

For the purposes of data protection law, Striped Hare Ltd acts as a data controller for personal data relating to account administration, billing, marketing and website use, and as a data processor for personal data included within customer-controlled data uploaded to the platform.

Personal Data We Collect

We collect and process the following categories of personal data where relevant:

• Account and user information, including name, business email address, role and organisation
• Authentication and security data, including login timestamps, IP addresses and audit logs
• Billing and subscription data, including contact details associated with invoices and payments
• Communications data, including support requests and correspondence
• Website usage data, including limited analytics and cookie data

How We Use Personal Data

• Providing access to and operating the LinkXG platform
• Managing user accounts, permissions and security
• Administering subscriptions, billing and payments
• Responding to enquiries and providing support
• Improving platform performance, reliability and security
• Complying with legal and regulatory obligations

Legal Bases for Processing

• Performance of a contract
• Legitimate interests in operating and securing a B2B platform
• Compliance with legal obligations
• Consent, where required for cookies or optional communications

Individual Rights

Individuals have rights under applicable data protection laws, including rights of access, rectification, erasure, restriction, objection and data portability.

Requests should be submitted to privacy@linkxg.com.

Contact

For questions about this Privacy Notice, contact privacy@linkxg.com.

Acceptable Use Policy

This document defines the acceptable use, rights and conduct obligations for customers using the LinkXG platform. It is designed to provide clear, enforceable guardrails suitable for MVP launch, while supporting LinkXG's role as a trusted multi-party data network.

General Acceptable Use

Customers must use the Platform in a lawful manner and in accordance with this Agreement, all applicable Subscription Plans, and any usage guidelines published by LinkXG from time to time.

Customers must ensure that their Authorised Users are aware of and comply with the obligations set out in this Agreement.

Prohibited Activities

Customers must not, and must not permit any Authorised User or third party to:

• Upload Product Data without having the necessary rights and authority to do so
• Upload false, misleading, fraudulent or materially incomplete information
• Interfere with, disrupt or attempt to gain unauthorised access to the Platform
• Scrape, harvest or bulk extract data outside permitted interfaces or APIs
• Use the Platform to develop, train or enhance competing products or services
• Misrepresent their identity, role or authority within a supply chain
• Circumvent agreed commercial arrangements or Subscription Plan limits

Network Conduct and Trust Principles

Customers acknowledge that LinkXG operates as a shared business network and agree to act in good faith towards other network participants.

• Do not use Product Data to deliberately bypass or disintermediate existing suppliers
• Do not pressure Contributors to disclose data beyond what is reasonably required
• Do not use access to gain unfair competitive advantage through misuse of Product Data

Monitoring and Enforcement

LinkXG may monitor use of the Platform to ensure compliance with this Agreement, applicable laws and network integrity requirements.

LinkXG may suspend or restrict access to the Platform if it reasonably believes that a Customer has breached this Agreement or poses a security, legal or reputational risk.

Data Processing Agreement

This Data Processing Agreement ("DPA") supplements the Master Terms of Service and sets out the terms on which LinkXG processes Personal Data on behalf of Customers.

Definitions and Roles

Controller means the Customer.

Processor means LinkXG.

LinkXG acts solely as a Processor when processing Personal Data on behalf of the Customer. The Customer acts as Controller.

Scope of Processing

LinkXG processes Personal Data solely for the purpose of providing the Platform and related services as described in the Agreement.

Processing activities include storage, organisation, retrieval, consultation, disclosure by transmission, and erasure of Personal Data as necessary to operate the Platform.

Customer Responsibilities

The Customer is responsible for ensuring that it has a lawful basis for uploading Personal Data to the Platform.

The Customer shall provide documented instructions to LinkXG regarding the processing of Personal Data.

Security Measures

LinkXG shall implement appropriate technical and organisational measures to protect Personal Data against unauthorised access, loss, destruction or damage, taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of processing.

Sub-processors

LinkXG may engage sub-processors to assist in providing the Platform. A current list of sub-processors is available upon request. LinkXG will notify Customers of changes to sub-processors.

Data Subject Rights

LinkXG shall assist the Customer in responding to requests from data subjects exercising their rights under applicable data protection laws, to the extent technically feasible and required by law.

Deletion and Return

Upon termination or expiry of the Agreement, LinkXG shall delete or return Personal Data in accordance with the Agreement, subject to applicable legal retention requirements and technical limitations.

Cookie Policy

This Cookie Policy explains how LinkXG uses cookies and similar technologies on its websites and platform.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and securely.

Cookies We Use

LinkXG uses a limited set of cookies, primarily for essential platform functionality.

Strictly Necessary Cookies

Used to enable authentication, session management and security. These cookies are required for the platform to function and cannot be disabled.

Analytics Cookies

Used to understand how users interact with our websites so we can improve performance and usability. These cookies collect aggregated and anonymised information.

We do not use cookies for advertising or behavioural profiling.

Managing Cookies

Where required by law, we request consent before placing analytics cookies.

You can also control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.